Privacy Policy
Zoeon - Saúde & Bem-Estar website is owned by Zoeon, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by Zoeon - Saúde & Bem-Estar, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Zoeon - Saúde & Bem-Estar website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the Zoeon - Saúde & Bem-Estar, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via contato@zoe-on.com.
Your rights:
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
IA information:
📌 1. Which AI? OpenAI ChatGPT, what data can be collected?
Depending on how you use ChatGPT, the following may be collected:
🔹 a) Data you provide
Messages and content you write
Files, images, or documents sent
Feedback you send
Information you voluntarily choose to share
🔹 b) Automatic technical data
Device and browser type
Approximate IP address
Operating system
Date and time of use
Performance and error data
We do not collect any additional data beyond what ChatGPT already collects.
📌 2. How is the data used?
The data can be used to:
✅ Generate answers to your questions
✅ Improve system quality, security, and performance
✅ Detect abuse or misuse
✅ Develop new features
In some cases, conversations may be used to train and improve models, but users may have options to control this in the settings.
📌 3. How is the data protected?
OpenAI uses:
🔐 Encryption in transit (HTTPS)
🔒 Physical and digital security protections
👥 Restricted internal access control
🛡️ Monitoring against unauthorized access
Companies using enterprise plans generally have additional protections, such as limited retention and data isolation.
📌 4. Is my data sold?
No. Conversations are not sold to advertisers.
📌 5. Can I control my data?
Yes, manage conversation history.
Request data deletion
Adjust privacy settings
Opt out of training use
You can find full details in OpenAI's official privacy policies.
Health care services
The contracted company, duly registered with health care agencies such as the Ministry of Health for the health services offered, is TopMed Assistência à Saúde Ltda., a private legal entity, registered under CNPJ number 05.791.085/0001-97, with headquarters at Rua Sebastião Furtado Pereira, nº 60, Torre II, 10º andar, in the Barreiros neighborhood, in the city of São José/SC, Brazil, CEP 88117-400.
Medical Technical Director
Dr. Renata Zobaran Pereira da Costa
PHYSICIAN: CRM-SC 15002
The 24-hour Health service aims to provide digital health services through the Zoeon platform, offering remote care in different modalities to support users' health. Services will be provided remotely via telephone, mobile application, WhatsApp, web platform, or integrated API, as specified in the contract. Specific Contractual Conditions are in effect, following validated clinical protocols and current regulations. The services may encompass what is found in the Service Specification and Details, according to the needs and specifications agreed upon between the parties.
The legal and commercial relationship between the company providing the 24-hour Health services is established through a service provision contract for each user, with care provided by duly regulated and registered specialist medical professionals, respecting and complying with international health care protocols.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to contato@zoe-on.com.